Waiting for a response from DCC Highways? You are not the only one.

Even the MP cannot get a timely reply

I have waited almost a year to have any response to a petition that I organised in 2021 to have HGVs stopped from using Mayfield Road and Church Street as a short cut. (There is a perfectly acceptable alternative route using the designated 'A' road and avoids the chaos of narrow streets and parked cars, not to mention a busy school). See here.
After the initial correspondence, confirming acceptance of the petition and a phone call explaining that a traffic survey would be required I have waited for almost a year for the matter to receive consideration by the County Council. Every couple of months I email and receive the same sort of reply - they will let me know when the matter is going to be considered. Always reactive, always a holding response.
It is vaguely reassuring that they are apparently not singling me out for this treatment! The 'ignore the problem and hope it will go way' approach appears to have been felt appropriate for none other than our own Conservative MP, Sarah Dines.
If the correspondence that has been received from her office by one of Sarah's constituents is taken at face value, Council Highways are not answering her emails either!
Is there anyone at County Hall actually making any Highways decisions?